When do I get billed?

We bill all of our customers at the first of the month for any qualified scheduled appointments. Customers are able to request a review of any leads and get refunded if your dispute is approved.

Do I have to pay per appointment?

We have custom pricing options for our enterprise customers, but are willing to work with most businesses to find a pricing model that makes the most sense for their business. Just ask when you schedule your demo.

Can we collect payments with Sameday?

Yes, Sameday can collect payment, but we try to defer to your CRM for collection if possible. If your field service software (FSM) is able to send a SMS or email with a payment link, Sameday will instruct it to do so.

Can I negotiate a better rate?

All of our agreements allow you to contact us with 30 days notice to discuss getting a better rate for your business. It's important for us to be flexible and provide a stellar answering service for everyone in a way that makes sense.

Does Sameday have a dashboard?

Yes, the Sameday Dashboard allows you to see every call we handle, the results and a complete transcript, and the recording. Through the dashboard, you can customize, train, and give your AI personality.

What sort of analytics are included?

You can expect everything you would get from an answering service, such as call time and results, plus feedback from our Artificial Intelligence about how you can improve your close rate.

Does Sameday schedule appointments?

Yes. Sameday can fully schedule appointments. There are not many limitations on our end. The only limitations we see come via your CRM. If your CRM isn't very flexible, we still have many options that work for scheduling.

What is Sameday's Pro-voice?

Pro-voice is our human-like AI voice. We have built and trained Pro-voice to apply many powerful sales techniques that can dramatically increase your booking rate. It's an AI people want to talk to.

Does Sameday have a chat feature?

With Sameday AI, you get the added benefit of an always-available chat feature. This means customers can message at any time and receive immediate responses and support.

Does Sameday have a mobile app?

Sameday AI boasts a mobile-optimized web app, ensuring you have access to our services from any mobile device, anywhere. This flexibility allows you to stay connected and manage customer interactions seamlessly, whether you're in the office or on the go.

Can Sameday make outbound calls?

Outbound calling is accessible through our Enterprise Plan, tailored for organizations that require a more robust set of tools for their operations. This enables proactive engagement with clients, leads, and partners, allowing for more personalized interactions.

What if I have multiple companies?

Sameday AI uniquely caters to entrepreneurs by offering the capability to host several brands under a single account. Each brand operates independently within your account for clear organization and customization. Usage of all brands contributes towards your overall account activity for ease of account management.