Question 1

Is there a trial version of Sameday?

Accepted Answer

With our standard pricing, we do not have any contracts or long term commitments, meaning anyone can give Sameday a try without signing a long-term contract.

Question 2

What is your privacy policy?

Accepted Answer

Sameday does not lend or sell any information related to your business. Any information collected by Sameday is strictly diagnostic to improve our services or delivered back to you through our dashboard to help you improve your business.

Question 3

Do I have to change my phone number?

Accepted Answer

No. When we create your Sameday Sales Agent, we will generate a phone number that you can transfer calls to. So when a customer calls your existing number and you miss that call, you can set your phone system to transfer to us.

Question 4

How do I integrate Sameday?

Accepted Answer

Our onboarding team will help you integrate Sameday to your industry specific CRM so we can directly schedule appointments. If you don't have a CRM, then we can deliver information to a secure online dashboard.

Question 5

When do I get billed?

Accepted Answer

We bill all of our customers at the first of the month for any qualified scheduled appointments. Customers are able to request a review of any leads and get refunded if your dispute is approved.

Question 6

Can we collect payments in Sameday?

Accepted Answer

Yes, Sameday can collect payment, but we try to defer to your CRM to collect payment if possible. Meaning, if your route software (CRM) is able to send a SMS or email with a payment link, then Sameday will tell your CRM to send that link.

Question 7

Do I have to pay per appointment?

Accepted Answer

We have custom pricing options for our enterprise customers, but are willing to work with most businesses to find a pricing model that makes the most sense for their business. Just ask when you schedule your demo.

Question 8

Can I negotiate a better rate?

Accepted Answer

All of our agreements allow you to contact us with 30 days notice to discuss getting a better rate for your business. It's important for us to be flexible and provide a stellar answering service for everyone in a way that makes sense.

Question 9

Does Sameday have a dashboard?

Accepted Answer

Yes, the Sameday Dashboard allows you to see every call received by Sameday, the results, and a complete call transcript + recording. Finally, you can customize, train, and give your AI a personality as well.

Question 10

Does Sameday schedule appointments?

Accepted Answer

Yes. Sameday can fully schedule appointments. There are not many limitations on our end. The only limitations we see come with the CRM you are using. Nonetheless, we have many options that work great for scheduling if your CRM isn't very flexible.

Question 11

What sort of analytics are included?

Accepted Answer

You can expect everything you would get from an answering service, such as call time and results, plus feedback from our Artificial Intelligence about what you can do to improve your close rate and other feedback.

Question 12

What is Sameday's Pro-voice?

Accepted Answer

Pro-voice is our human-like AI voice that we have built and trained to apply many powerful sales techniques to dramatically increase your booking rate. We started out wanting to build an AI that people want to talk to and Pro-voice takes that to the next level.

Question 13

Does Sameday have a chat feature?

Accepted Answer

With Sameday AI, you get the added benefit of an always-available chat feature. This means you can engage with your customers through instant messaging at any time, providing them with immediate responses and support.

Question 14

Can Sameday make outbound calls?

Accepted Answer

Outbound calling is accessible through our Enterprise Plan, tailored for organizations that require a more robust set of tools for their operations. This enables proactive engagement with clients, leads, and partners, allowing for more personalized interactions.

Question 15

Does Sameday have a mobile app?

Accepted Answer

Sameday AI boasts a mobile-optimized web app, ensuring you have access to our services from any mobile device, anywhere. This flexibility allows you to stay connected and manage customer interactions seamlessly, whether you're in the office or on the go.

Question 16

What if I have multiple companies?

Schedule a demo.

What happens durring a demo?

What comes next?

Prefer to reach out directly?

Support

Sales

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